AJ Weinsieder
Technical Customer Success & Implementation Manager
I help SaaS companies reduce churn, increase adoption, and scale customer success operations.
Let's Connect
I help SaaS companies reduce churn, increase adoption, and scale customer success operations.
Let's ConnectReduced customer churn year-over-year through proactive health monitoring
Increased product adoption through targeted education campaigns
Reduced support resolution time by building enterprise-grade ticketing system
Retention rate on multi-million dollar renewal pipeline
Healthcare providers onboarded with 100% success rate
Reduction in onboarding time (from 10 weeks to 6 weeks)
Senior Customer Success & Implementation Manager with 20+ years driving operational excellence, customer retention, and revenue growth in SaaS and healthcare technology.
I specialize in building scalable support systems, optimizing workflows, and leading cross-functional teams to deliver measurable business impact. My expertise spans customer success operations, SaaS implementation, training program development, and enterprise client onboarding.
Recent experience includes leading customer success at Promptly Inc. (patient engagement SaaS), where I architected support infrastructure, reduced churn, and drove product adoption initiatives that directly impacted revenue retention.
Prior to that, I led enterprise-scale implementations for Wyndham Hotels & Resorts, managing the migration of 900+ properties to new reservation systems, and founded AquariumPros, an online community and e-commerce platform that I scaled to 20,000+ members over 21 years.
Build and scale customer success functions from scratch. Implement support systems, establish SLAs, and create processes that drive retention and revenue growth.
Design and execute seamless onboarding experiences. Reduce time-to-value, ensure successful platform adoption, and maintain high customer satisfaction scores.
Develop comprehensive training programs, create knowledge bases, and empower teams to deliver exceptional customer experiences at scale.
Currently seeking Customer Success Manager, Implementation Lead, or Operations Director roles.
Remote preferred | Open to relocation 2026-2027 | Based in Sarasota, FL